Terms of Service
Last updated: May 1, 2026
1. Acceptance
By accessing or using RoutrIQ ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of a company, you represent you have authority to bind that company. If you do not agree, do not use the Service.
2. Service description
RoutrIQ provides AI-assisted dispatch scheduling, technician assignment optimization, and field service management integration software. The Service connects to your existing FSM platforms (ServiceTitan, Jobber, Housecall Pro) via official APIs and does not replace those systems as your system of record.
3. Account and access
You are responsible for maintaining the confidentiality of your API keys and login credentials. You must notify us immediately of any unauthorized access. You may not share API keys across organizations or use the Service to process data for third parties without a written reseller agreement.
4. Acceptable use
You may not: (a) reverse-engineer, decompile, or attempt to extract the source code of the Service; (b) use the Service to build a competing product; (c) exceed rate limits or attempt to circumvent usage controls; (d) input data you do not have the right to process; or (e) use the Service in any way that violates applicable law.
5. Billing and payment
Subscriptions are billed monthly or annually as selected at checkout. Payments are processed by Stripe. Subscriptions auto-renew unless cancelled before the renewal date. Starter and Pro plans may be cancelled anytime through the billing portal. Enterprise contracts are governed by a separate order form.
We reserve the right to suspend access for accounts with overdue invoices after a 7-day cure period. Refunds are issued at our discretion for billing errors; we do not issue prorated refunds for cancellations.
6. Data ownership and license
You retain full ownership of all dispatch data, job records, and technician data you bring into the Service. You grant PrimeMind Labs a limited license to process that data solely to provide the Service. We may use aggregated, de-identified data to improve our models.
7. Uptime and SLA
We target 99.9% monthly uptime for Starter and Pro plans. Enterprise plans receive a contractual 99.95% SLA with financial credits. Scheduled maintenance windows are excluded. For current status, contact support@routriq.com.
8. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT DISPATCH RECOMMENDATIONS WILL RESULT IN ANY PARTICULAR OPERATIONAL OUTCOME.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
10. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Disputes will be resolved by binding arbitration under AAA Commercial Rules, except that either party may seek injunctive relief in a court of competent jurisdiction.
11. Changes
We may modify these Terms with 30 days' notice via email or in-app notification. Continued use after the effective date constitutes acceptance.
12. Contact
PrimeMind Labs, Inc.
Email: legal@routriq.com